Privacy Policy
Last updated: July 2026
My1000Home (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website www.my1000home.com and use our services across Cambodia, Thailand and Southeast Asia. Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform.
1. Information We Collect
Personal Information You Provide:
- Full name, username and profile information
- Email address, phone number and physical address
- Payment and billing information
- Identification documents when required for host verification
- Profile photos and listing content you upload
- Messages and communications through our platform
- Reviews and ratings you submit
Information Collected Automatically:
- IP address, browser type and operating system
- Pages visited, time spent on site and referring URLs
- Device information and unique device identifiers
- Location data when you use location-based features
- Cookies and similar tracking technologies
- Transaction and booking history
2. How We Use Your Information
We use your personal information to:
- Create and manage your account on our platform
- Process bookings and facilitate payments between guests and hosts
- Communicate with you about reservations, bookings and platform updates
- Send booking confirmations, receipts and service notifications
- Verify your identity and prevent fraudulent activity
- Improve our platform, services and user experience
- Conduct analytics and market research
- Comply with legal obligations in Cambodia and internationally
- Resolve disputes and enforce our policies
- Send promotional communications with your consent
- Provide customer support
3. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with:
Hosts and Guests: We share necessary information between guests and hosts to facilitate bookings, including names, contact details and booking information.
Payment Processors: We work with secure payment processors including ABA PayWay and PayPal to process transactions. These partners have their own privacy policies governing their use of your information.
Service Providers: We may share data with trusted third-party service providers who assist in operating our platform, subject to strict confidentiality agreements. These include hosting providers, analytics services and customer support tools.
Law Enforcement: We may disclose your information to government authorities, law enforcement or regulatory bodies when required by Cambodian law, court order or other applicable legislation.
Business Transfers: In the event of a merger, acquisition or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4. Payment Security
All financial transactions on My1000Home are protected by SSL encryption. We do not store full credit card details on our servers. Our payment partners comply with PCI DSS security standards. ABA PayWay processes all Cambodian transactions in accordance with National Bank of Cambodia regulations.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences and settings
- Analyze how our platform is used
- Improve our services and personalize your experience
- Deliver relevant content and advertisements
You can control cookie settings through your browser. Disabling certain cookies may affect some features of our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device).
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. Specifically:
- Active account data is retained for the duration of your account
- Account data is retained for 3 years after account closure
- Transaction records are retained for 7 years for legal and tax compliance
- Communication logs are retained for 2 years
You may request deletion of your data at any time by contacting info@my1000home.com, subject to our legal retention obligations.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data held by us
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Data Portability: Receive your data in a portable, machine-readable format
- Right to Object: Object to certain types of data processing
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at info@my1000home.com. We will respond within 30 days.
8. International Data Transfers
Your personal data may be transferred to and processed in countries outside Cambodia. We ensure appropriate safeguards are in place for all international transfers, including data processing agreements with our service providers that comply with applicable data protection laws.
9. Security Measures
We implement industry-standard security measures to protect your personal data, including:
- SSL/TLS encryption for all data transmissions
- Secure password hashing and storage
- Regular security audits and vulnerability assessments
- Access controls and multi-factor authentication
- Regular backups and disaster recovery procedures
- Staff training on data protection best practices
10. Third-Party Links
Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies before providing any personal information.
11. Children Privacy
My1000Home is intended for users aged 18 and above. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected data from a minor, we will take immediate steps to delete that information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on this page with a new effective date and, where appropriate, by email notification. Your continued use of our platform after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us:
Email: info@my1000home.com
Website: www.my1000home.com
Address: Siem Reap, Cambodia