Service Agreement
Last updated: July 2026
This Service Agreement (“Agreement”) governs the relationship between My1000Home (“Platform”) and individuals or businesses (“Hosts”) who list their services on our platform. By creating a host account or listing a service, you agree to the terms of this Agreement.
1. Eligibility
To become a host on My1000Home, you must:
- Be at least 18 years of age
- Have legal authority to offer the listed services
- Hold all necessary licenses, permits and certifications required by Cambodian law or the laws of your operating country
- Have a valid bank account or payment method to receive earnings
- Provide accurate identity verification when requested
2. Listing Standards
All listings must accurately describe the service offered, include clear and current pricing, contain genuine photos representing the actual service, specify availability and booking conditions, and comply with My1000Home content guidelines.
Prohibited Listings: The following are strictly prohibited: illegal services of any kind, services that violate Cambodian law or regulations, misleading or fraudulent listings, and services that may harm guests or the community.
3. Listing Categories
My1000Home supports the following host categories:
- Accommodation: hotels, boutique hotels, villas, apartments, guesthouses, bungalows
- Massage and Wellness: massage salons, home massage services, spa treatments
- Restaurants and Dining Experiences
- Fitness and Gym Services
- Experiences: lady bars, boat tours, city tours, visa services and more
4. Pricing and Availability
- Hosts are responsible for setting accurate and competitive prices
- All prices must be displayed in USD
- Availability calendars must be kept up to date at all times
- Last-minute cancellations due to incorrect availability are subject to penalties
- Hosts may offer discounts, promotions and special rates at their discretion
5. Bookings and Reservations
Hosts are expected to respond to booking requests within 24 hours, honor all confirmed bookings, provide the service exactly as described in the listing and notify guests promptly of any changes or issues.
Hosts may enable Instant Booking to allow guests to confirm reservations without prior approval, which may increase booking volume and platform visibility.
6. Commission Structure
My1000Home charges a 10% commission on the total booking value for each completed transaction. This commission covers payment processing fees, platform maintenance and development, customer support services and marketing and promotion of listings.
The commission is automatically deducted from the guest payment before transfer to the host. There are no additional hidden fees.
7. Payment Schedule
Host earnings (total booking value minus 10% commission) are transferred within 3-5 business days after service completion via ABA PayWay for Cambodian accounts or PayPal for international accounts. Hosts are solely responsible for reporting and paying all applicable taxes on their earnings in accordance with Cambodian tax law.
8. Host Obligations
Hosts must at all times:
- Maintain professional and courteous conduct with all guests
- Ensure the safety and comfort of guests at all times
- Respond promptly to guest inquiries, messages and concerns
- Keep listing information, pricing and availability accurate and current
- Comply with all applicable health, safety and hygiene standards
- Respect guest privacy and confidentiality
- Not discriminate against guests based on nationality, religion, gender, age or any other characteristic
- Report any issues or safety concerns to My1000Home immediately
9. Reviews and Ratings
- Guests may leave honest reviews after completed bookings
- Hosts may respond professionally to all reviews
- My1000Home does not remove negative reviews unless they violate content guidelines
- Attempting to manipulate, purchase or coerce reviews is strictly prohibited
- Consistent negative reviews may result in listing demotion or account suspension
10. Cancellation Policy for Hosts
If a host cancels a confirmed booking: the guest receives a full refund of the total amount including all fees, My1000Home may impose penalties including listing demotion or reduced search visibility, and repeated cancellations may result in permanent account termination.
Force majeure cancellations due to natural disasters, government restrictions or other circumstances beyond reasonable control will be evaluated case by case.
11. Account Suspension and Termination
My1000Home reserves the right to suspend or permanently terminate host accounts for:
- Violation of this Service Agreement or Terms of Service
- Fraudulent or deceptive practices
- Consistent negative guest reviews
- Failure to maintain listing accuracy
- Repeated booking cancellations
- Illegal activities or violations of Cambodian law
- Harassment or discrimination of guests
12. Intellectual Property
By uploading content to My1000Home, hosts grant My1000Home a non-exclusive, royalty-free license to use, display, reproduce and promote their listing content, including photos and descriptions, for marketing and platform purposes worldwide.
13. Indemnification
Hosts agree to indemnify and hold harmless My1000Home from any claims, damages or expenses arising from services provided to guests, inaccurate listing information, violation of applicable laws or regulations, or disputes with guests.
14. Amendments
My1000Home reserves the right to modify this Service Agreement at any time. Hosts will be notified of significant changes via email at least 14 days before changes take effect. Continued use of the platform after changes constitutes acceptance of the updated agreement.
15. Governing Law
This Agreement shall be governed by the laws of Cambodia. Disputes shall be resolved in the courts of Siem Reap, Cambodia.
16. Contact
Email: info@my1000home.com
Website: www.my1000home.com
Address: Siem Reap, Cambodia